around the blogosphere: 10-08
more than one war may be decided by customer service

around the blogophere : 10-09

  • This site could go places... if they would only bake in some meaningful social networking functionality, like embedable assets.
  • Kudos to Greg V for sharing this excellent write-up. 

    This kind of leaves me wondering, at what point does one cease to be a trend watcher and become a futurist?  Aren't strategic thinking trend watchers always keeping an eye towards the future?  Should 2.0 marketers be trend watchers, futurists or a little of both?

  • From The Information Age To The Connected Age « GigaOM
    Not only does this present an interesting trend analysis, it also explains where Google and Microsoft are heading with many of their recent acquisitions.